Police Systems Support Customer Service & Call Center - Pasadena, TX at Geebo

Police Systems Support

3.
6 Pasadena, TX Pasadena, TX Full-time Full-time $31.
25 an hour $31.
25 an hour 2 days ago 2 days ago 2 days ago Essential Duties & Responsbilities:
Responsible for providing a high level of application support for Public Safety Systems.
Work involves analysis of applications, department procedures and user application support.
Equally important is person to person communication skills.
This position will be involved with application upgrades and training of users.
May assist with outside personnel on project upgrades and enhancements.
Defines application problem by conferring with users and if problem exists, communicates it with proper IT personnel.
Assist with ad-hoc reports and analysis beyond reports available through the application, using Crystal Reports or similar tools.
Maintain access, passwords and users within applications.
Provides application support to system end-users.
Work closely with IT Department in upgrades and solutions to application problems.
Ensures operation by training Personnel to properly use city applications.
Provide problem analysis, support to diagnose and remedy problems in operating procedures and computer applications.
Qualifications:
Minimum of two years of related experience, or an equivalent combination of experience and training.
Proficient with Microsoft Office software.
Valid Texas driver license with good driving record.
Must pass extensive background investigation as required for all Pasadena Police Department employees.
Preferred:
Experience with Public Safety software.
The City of Pasadena offers very generous benefits to all full-time employees.
For example:
Employee-only medical insurance starts as low as $15 per month and the most expensive Employee & Family plan is less than $350 per month.
The City has its own medical clinic staffed with a M.
D.
and two medical assistants.
Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE.
Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.
The City offers college tuition reimbursement of up to $3,500 per year.
As an employee, you will contribute a portion of your salary each pay-period towards your retirement and the City will match your contribution by 200%.
Example, if you contribute $100, the City will contribute $200.
Civilian employees accumulate vacation at the following rates:
Less than 6 years of service - two weeks of vacation per year.
From 6 to less than 11 years of service - three weeks of vacation per year.
From 11 to less than 21 years of service - four weeks of vacation per year.
From 21 to less than 26 years of service - five weeks of vacation per year.
From 26 years of service and up - six weeks of vacation per year.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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