Help Desk Administrator
Description:
Responsibilities:
Essential Duties/
Responsibilities:
oFirst point of contact in all computer hardware, software, and telecommunications problems and requests.
Use remote capability to assist with troubleshooting.
oProvide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
oDesktop site support - Determine the best solutions based on the issue and details provided by customer oProvide support and resolve problems related to installed computer software.
oTroubleshoot printer connection issues oMaintain support materials:
edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.
oActive Directory / O365 Administration including account creation, shared mailbox creation, security group creation, and file share access oP2C account creation and reset oPassword Resets for various websites/applications oDocument and log incidents ticket using Service Now tracking tool.
oFirst level support company email on mobile devices oProvide support for VPN software connection issues oVendor VPN account creation Minimum Requirements:
oAbility to work independently and in a team environment oAbility to work under time pressures while maintaining a customer service attitude oExperience in troubleshooting hardware, software and network connectivity issues oMust have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
oSelf-motivated with attention to detail oOrganizes workload, sets priorities and works within deadlines oEffective communication and interpersonal skills oMaintains confidentiality of information oMust have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.
Preferred
Qualifications:
oAbility to work independently and in a team environment oAbility to work under time pressures while maintaining a customer service attitude oExperience in troubleshooting hardware, software and network connectivity issues oMust have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
oProcess and understanding Terminations oSelf-motivated with attention to detail oOrganizes workload, sets priorities, and works within deadlines oEffective communication and interpersonal skills oMaintains confidentiality of information oMust have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.
Education:
Bachelors Degree Additional client information:
Recommended Skills Administration Attention To Detail Communication Computer Architectures Confidentiality Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Essential Duties/
Responsibilities:
oFirst point of contact in all computer hardware, software, and telecommunications problems and requests.
Use remote capability to assist with troubleshooting.
oProvide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.
oDesktop site support - Determine the best solutions based on the issue and details provided by customer oProvide support and resolve problems related to installed computer software.
oTroubleshoot printer connection issues oMaintain support materials:
edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.
oActive Directory / O365 Administration including account creation, shared mailbox creation, security group creation, and file share access oP2C account creation and reset oPassword Resets for various websites/applications oDocument and log incidents ticket using Service Now tracking tool.
oFirst level support company email on mobile devices oProvide support for VPN software connection issues oVendor VPN account creation Minimum Requirements:
oAbility to work independently and in a team environment oAbility to work under time pressures while maintaining a customer service attitude oExperience in troubleshooting hardware, software and network connectivity issues oMust have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
oSelf-motivated with attention to detail oOrganizes workload, sets priorities and works within deadlines oEffective communication and interpersonal skills oMaintains confidentiality of information oMust have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.
Preferred
Qualifications:
oAbility to work independently and in a team environment oAbility to work under time pressures while maintaining a customer service attitude oExperience in troubleshooting hardware, software and network connectivity issues oMust have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
oProcess and understanding Terminations oSelf-motivated with attention to detail oOrganizes workload, sets priorities, and works within deadlines oEffective communication and interpersonal skills oMaintains confidentiality of information oMust have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.
Education:
Bachelors Degree Additional client information:
Recommended Skills Administration Attention To Detail Communication Computer Architectures Confidentiality Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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